![]() You can check your tickets via the GCash app by tapping Profile > Help. Note: Use your GCash-registered email address when submitting a ticket to receive updates or follow up on your ticket. If you did not receive a verification code in your email for GSave, GFunds, GCrypto, or GStocks, submit a ticket and include the amount, date, and reference number of your transaction (if applicable). Make sure to include the recent transaction you did in the app so we can assist you. If you've tried the troubleshooting steps above and the OTP is still not working, submit a ticket. Still can't receive an OTP via email or SMS? Troubleshoot login or other GCash app issues.Here's why and what you should do if you receive one. Procedure for SMS OTP verification Initiate new transient SMS OTP verification transaction Validate transient SMS OTP verification transaction Get transient. Open your email and check the Spam folder However, if you receive an OTP text out of the blue, it should definitely raise your suspicion.Try deleting some messages to clear up some storage Double-check if your SMS inbox is full.And, when making a transfer to an unregistered account, a per-transaction authentication is. Check your SMS inbox or email Spam folder OTP is composed of a six-digit number for a high level of security.Turn on airplane mode, wait for 5 seconds, then turn it off.Try moving to another location with a stronger network signal You may be in an area with a weak signal. One-time passwords are based on an algorithm that creates a new and random code each time that a password is requested.Try these steps below to troubleshoot the issue: There may be issues with your network, phone settings, or the server if you still have no OTP or your OTP is delayed. If you didn't receive a One-Time Pin (OTP) via email or SMS the first time, wait a few minutes, then click Tap here to resend to request a new OTP code. ![]() This is an additional security measure to verify your identity. ![]() One-Time Pin (OTP) is a 6-digit authentication code sent to your cellphone number when you log in to a new device or initiate certain transactions in the GCash app. ![]()
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